19.
A) The hotel clerk had pui his reservation under another name.
B) The hotel clerk insisted that he didn't make any reservation.
C) The hotel clerk tried to take advantage of his inexperience.
D) The hotel clerk couldn't find his reservation for that night.
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20.
A) A grand wedding was being held in the hotel.
B) There was a conference going on in the city.
C) The hotel was undergoing major repairs.
D)It was a busy season for holidav-makers.
21.
A) It was free of charge on weekends.
B)Ithada 15% discount on weekdays.
C) It was offered to frequent guests only.
D) It was 10% cheaper than in other hotels.
22
A) L>emand compensation from the hotel.
B) Ask for an additional discount.
C) Complain to the hotel manager.
D) Find a cheaper room in another hotel.
Questions 23 lo 25 arc based on ihe conversation you have just heard.
23.
A)An employee in the city council at Birmingham.
B) Assistant Director of the Admissions Office
C) Head of the Overseas Students Office.
D) Secretary of Birmingham Medical School.
24.
A) Nearly fitly percent arc foreigners.
B) About fifteen perceni are from Africa.
C) A large majority are from Latin America.
D) A small number are from the Far East.
25.
A) She will have more contact with students.
B) It will bring her capability into fuller play.
C) She will be more involved in policy-making.
D) It will be less demanding than her present job.
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